During office hours, an experienced phone triage handler will take calls to assist in scheduling an appointment, answering simple questions or directing you to our billing office. After our office closes, we provide telephone coverage 24-hours a day, seven days a week, using the nurse-on-call service at University Hospitals Rainbow Babies & Children's Hospital together with our physician-on-call.
For newborn, infant well-child care visits, sports, school and camp physical exams and general check-ups, we recommend appointments be made at least 2 to 4 weeks in advance to ensure the requested date, time and health care provider is available.
Same-day sick visits are scheduled on the day of the call. If a child
is ill, he or she will be seen at one of our offices that day, with
appointment. We will see patients in evening hours as needed depending on the number of sick visits that are scheduled.
All medical information is held in strictest confidence in full accordance with all current regulations regarding medical records. All medical records will be released only with the signed consent of the child's parent or legal guardian.
In general, prescriptions for medications are not called in without a physician seeing and examining the patient first. Refill prescriptions for chronic medications (other than antibiotics) will be called in to a pharmacy within 24 hours.
All labs, X-ray and test results will be discussed with the patient's family within a reasonable amount of time of arriving in our office, usually within 24 hours.
Our physicians are on the clinical teaching faculty of Case Western
Reserve University School of Medicine. They are also attending staff at
UH Rainbow Babies & Children's Hospital and Southwest General Hospital. Our clinical nurse practitioners are on the
teaching faculties of several local schools of nursing.
All co-pay payments are expected at the time of service. You will receive a monthly statement for all outstanding balances. Any questions regarding an account can be directed to our billing office staff at 440-526-0734.
We accept most forms of insurance and have an experienced staff of insurance specialists who will assist individuals as much as possible with processing claims.